Customer Success Story | Financial Services

How a Leading North American Credit Union Reduced Certificate Risk with Automation

See how Segura® helped an award-winning North American credit union automate SSL/TLS certificate management, reduce outage risk, and improve visibility across more than 200 certificates.

Industry

Financial Services

Region

North America

Solutions

Certificate Lifecycle Management, Certificate Automation, Certificate Visibility

Products

Segura® Certificate Manager

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Executive Summary

A leading North American credit union with more than USD 1.7 billion in assets needed to reduce the risk and manual effort of managing 200+ SSL/TLS certificates.

Segura® Certificate Manager gave IT teams a centralized way to manage certificates, automate issuance and renewal, and reduce the risk of service interruptions caused by expired certificates.

The Situation

An award-winning North American credit union with more than USD 1.7 billion in assets needed a better way to manage 200+ SSL/TLS certificates across a diverse IT environment.

The Challenge

Certificates were managed manually, increasing the risk of missed renewals, service disruptions, security vulnerabilities, and compliance issues.

The Solution

Segura® Certificate Manager gave the credit union one centralized place to manage certificates and automate issuance, renewal, and deployment.

Automated alerts and policy-based management helped keep certificates aligned with organizational and regulatory standards.

The Results

The credit union reduced the risk of service interruptions caused by expired certificates, lowered manual workload for IT staff, and gained stronger visibility and control over certificate management.

200+

SSL/TLS certificates managed across a diverse IT environment

Centralized

certificate repository for stronger visibility and control

Automated

issuance, renewal, alerts, and policy-based management

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Manual Certificate Management Was Taking Too Much Time

For IT teams at financial institutions, certificate management is one of those jobs that has to be right every time. Websites, applications, services, and infrastructure all depend on valid SSL/TLS certificates.

When there are only a few, teams can usually keep up. When there are more than 200 spread across a diverse IT environment, the work gets harder to manage by hand. That was the challenge for a leading North American credit union with more than USD 1.7 billion in assets.

Their IT team had to keep certificates current, track renewal timelines, and make sure certificates stayed aligned with internal and regulatory requirements. Manual processes made that work slower, harder to verify, and easier to miss.

IT Teams Needed a Better Way to Stay Ahead of Certificate Risk

The credit union’s focus was on preventing outages and maintaining uninterrupted service.

Manual certificate management created too much room for missed renewal dates, inconsistent records, and last-minute work. If a certificate expired, services could be interrupted, customer trust could be affected, and IT teams would have to respond under pressure.

The team needed a clearer way to manage the full certificate lifecycle across the environment. They needed to know what certificates existed, when they were coming up for renewal, and whether they were being managed according to organizational and regulatory standards.

Segura® Certificate Manager Put the Certificate Lifecycle in One Place

Segura® Certificate Manager gave the credit union a centralized repository for SSL/TLS certificates across its environment. Instead of tracking certificates manually, IT teams could manage certificate records from one place and automate key lifecycle tasks, including issuance, renewal, and deployment.

Automated alerts helped the team stay ahead of expirations. Policy-based management helped keep certificates aligned with internal requirements and regulatory standards. Certificate records were easier to review, renewal dates were easier to manage, and the overall inventory was easier to keep under control.

Automation Helped IT Teams Reduce Manual Work and Outage Risk

With Segura® Certificate Manager, the credit union improved visibility and control over more than 200 certificates.

IT teams could spend less time chasing certificate dates and more time managing the environment with confidence. Automation helped reduce the risk of service interruptions caused by expired certificates, while centralized visibility supported the credit union’s regulatory responsibilities.

For a financial institution, that matters. Customers expect digital services to work. IT teams need to keep services available. Security and compliance teams need confidence that certificates are being managed properly. Segura® helped the credit union move certificate management into a centralized, automated process that made the work more reliable and easier to maintain.

Conclusion

Certificate management gets harder as financial institutions grow. For this leading North American credit union, managing more than 200 SSL/TLS certificates manually created unnecessary work for IT teams and increased the risk of service interruptions, security vulnerabilities, and compliance issues.

Segura® Certificate Manager helped centralize certificate management, automate issuance and renewal, and improve visibility across the certificate environment. The result was a more reliable way to manage certificates before missed renewals could disrupt services or create avoidable risk.

Request a demo to see how Segura® Certificate Manager helps financial institutions automate certificate lifecycle management, reduce outage risk, and improve visibility across every certificate.


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